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Technical Service Manager - Naugatuck, Connecticut or Fully Remote - USA

Who we are:

LANXESS is a leading specialty chemicals company with sales of EUR 7.6 billion in 2021 and more than 13,000 employees in 33 countries. The core business of LANXESS is the development, manufacturing and marketing of chemical intermediates, additives, specialty chemicals and plastics. LANXESS is listed in the leading sustainability indices Dow Jones Sustainability Index (DJSI World and Europe) and FTSE4Good. In the United States, LANXESS employs more than 2,000 people at 25 locations in 11 states. 

We are looking to find diverse and talented people to join our team. Studies have shown that some individuals are less likely to apply if they do not meet 100% of the criteria. We are looking to equalize the gap! If you are excited about this role but your past experiences do not align perfectly with every qualification, we encourage you to apply. We will look to assess your talent against our competencies, values and requirements to get the best organizational fit. You might be the right candidate for this or other roles we have available!

Join our Team!


What we can offer you:

LANXESS is a young company with strong roots! We derive our strength from global presence, management excellence and most importantly our people! Our employees are the pillars of our success.
We offer exciting career opportunities regionally as well as internationally, educational assistance programs, competitive pay and benefits, language training programs, and many other personal and professional development programs that are a part of our vision and values that drive our ongoing success.


Job Highlights

  • Provide technical support in different forums including email, visits, meetings, Microsoft Teams, exhibitions or trade shows, etc. with a sense of urgency, e.g., information, advice, solutions to problems to end users but also guiding internal or external stakeholders through a technical solution generating sustainable and meaningful sales opportunities for the Business Unit (BU) Lubricant Additives Business (LAB), especially but not exclusively in Industrial Additives.
  • Create and develop solutions with existing or new products for existing and new applications or new product ideas for the Americas market, as well as support on a technical level for the needs of customers; while working jointly with customers, product management, account managers, business development and technical teams for the best outcomes.
  • Perform technical trials at existing and new accounts to generate new sales revenue coaching the customer with applications, formulation and testing guidance.
  • Assist in formulation and implementation of long and short term strategic sales plans for assigned accounts within the territory.
  • Build and maintain and develop trustful and reliable relationships with all channels, customers and distributors.


  • Technical degree, MBA or another closely related advanced degree preferred.
  • 10+ years of relevant experience.
  • Previous Industrial lubricant and metalworking fluids formulation and/or application experience; and knowledge of lubricant additive chemistries.
  • Industrial lubricant and metalworking expertise with additives and formulations
  • Successful track record of qualifying prospects, selling value and closing targets with experience in the chemical industry.
  • Excellent people management, influencing, relationship, team building and conflict management skills.
  • Ability to think strategically and anticipate individuals’ motivations and reactions. 
  • Ability to manage complexity to favorable outcomes.
  • Ability to travel up to 50% of the time.
  • Candidate may work in a hybrid setting in Naugatuck, Connecticut or Fully Remote in the USA.

What we offer you:

  • Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
  • Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
  • Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.
  • Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning.


Diversity: LANXESS is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, gender identity, sex, sexual orientation, age, social class, physical ability or attributes, religion, national origin, veteran status and political beliefs.

LANXESS has a value-based performance culture. We are seeking a range of human interests, backgrounds, and experiences that can be engaged to achieve respect, ownership, trust, professionalism, integrity and healing across all sectors.  

Join the LANXESS team!

Must include a resume.

Requisition ID:  5064

Naugatuck, CT, US, 06770

Work Arrangement:  Fully Remote
Level of Experience:  Intermediate

Nearest Major Market: New Haven
Nearest Secondary Market: Hartford

Job Segment: Information Technology, IT Manager, Chemical Research, Service Manager, Metallurgy, Technology, Engineering, Customer Service, Manufacturing

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