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Customer Service Representative/Inside Sales

Who we are:

LANXESS is a leading specialty chemicals company with sales of EUR 7.6 billion in 2021 and about 14,900 employees in 33 countries. The core business of LANXESS is the development, manufacturing and marketing of chemical intermediates, additives, specialty chemicals and plastics. LANXESS is listed in the leading sustainability indices Dow Jones Sustainability Index (DJSI World and Europe) and FTSE4Good. In the United States, LANXESS employs more than 2,000 people at 25 locations in 11 states. 

We are looking to find diverse and talented people to join our team. Studies have shown that some individuals are less likely to apply if they do not meet 100% of the criteria. We are looking to equalize the gap! If you are excited about this role but your past experiences do not align perfectly with every qualification, we encourage you to apply. We will look to assess your talent against our competencies, values and requirements to get the best organizational fit. You might be the right candidate for this or other roles we have available!

Join our Team!


What we can offer you:

LANXESS is a young company with strong roots! We derive our strength from global presence, management excellence and most importantly our people! Our employees are the pillars of our success.
We offer exciting career opportunities regionally as well as internationally, educational assistance programs, competitive pay and benefits, language training programs, and many other personal and professional development programs that are a part of our vision and values that drive our ongoing success.


Job Highlights

  • Plans and executes expedient and efficient processing of customer orders in the SAP system to ensure products are delivered to LANXESS’ customers on time and without problems. This includes maintenance of customer messages and contact information in Customer Master Data records, notifying warehouse/yard/terminal of special customer requests and shipping arrangements verifying price and incoterms on purchase orders.
  • Timely assignment of available inventory to comply with LANXESS transportation/warehousing lead times and meet with customer’s delivery requirements. May include discussions with management and/or sales to review changes in customer’s demands or deviations of requirements. Reports inventory shortages or issues to the Inventory Planner.
  • Coordinates shipping and delivery between warehouse/yard/terminal and customers. This requires knowledge of LANXESS logistics procedures, transportation methods, and regulations.  Monitor/Tracking of railcar fleet to ensure a continuous supply to the customer, coordinate inspection with GPL, shift fleet as demand fluctuates to avoid/reduce storage charges.  
  • Imports parcel shipments to customers terminal. This involves coordination with global counterparts for product availability, vessel schedule, import documentation, and arrival notices. 
  • Recommend and execute corrective actions for problems encountered in shipping, billing and damaged or returned inventory. Communicate to the central logistics department internal and external supplier non-compliance issues for entry into the Complaint System.
  • Investigates and resolves customer deductions; identifies and corrects contributing factors to avoid future deductions.  Calculates demurrage/storage and issues debit notes to customers.


  • BA/BS Degree in Business, Logistics, or Supply Chain with 5 years related experience preferred.  Equivalent business or industry experience will be considered.
  • 3-5 years of relevant experience.
  • Proficient working knowledge of SAP (or similar ERP) in a manufacturing environment. 
  • Functional knowledge of MS Excel and Power Point to provide support to Business Line Directors/Sales/Product Management and Customers.
  • The position requires strong organizational, communication and time management skills.
  • Excellent problem solving, persuasion, negotiation and conflict resolution skills are critical. 
  • Ability to quickly grasp general business and market information as well as related technical information regarding LANXESS products and transportation requirements needed by customer. 
  • Transportation operations and or International Logistics experience are a plus.

What we offer you:

  • Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
  • Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
  • Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.
  • Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning .


Diversity: LANXESS is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, gender identity, sex, sexual orientation, age, social class, physical ability or attributes, religion, national origin, veteran status and political beliefs.

LANXESS has a value-based performance culture. We are seeking a range of human interests, backgrounds, and experiences that can be engaged to achieve respect, ownership, trust, professionalism, integrity and healing across all sectors.  

Join the LANXESS team!

Must include a resume.

Requisition ID:  4336

Pittsburgh, PA, US, 15275

Work Arrangement:  Partially remote
Level of Experience:  Intermediate

Nearest Major Market: Pittsburgh

Job Segment: Logistics, Customer Service Representative, Sales Rep, Inside Sales, Operations, Sales, Customer Service

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