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Customer Svc Rep


Who we are:

LANXESS is a leading specialty chemicals company with sales of EUR 6.1 billion in 2020 and about 14,200 employees in 33 countries. The core business of LANXESS is the development, manufacturing and marketing of chemical intermediates, additives, specialty chemicals and plastics.

LANXESS is listed in the leading sustainability indices Dow Jones Sustainability Index (DJSI World and Europe) and FTSE4Good. 

In the United States, LANXESS employs more than 2,000 people at 25 locations in 11 states.  

What we can offer you:
LANXESS is a young company with strong roots! We derive our strength from global presence, management excellence and most importantly our people! Our employees are the pillars of our success.
We offer exciting career opportunities regionally as well as internationally, educational assistance programs, competitive pay and benefits, language training programs, and many other personal and professional development programs that are a part of our vision and values that drive our ongoing success.


Job Highlights

  • Receive, review, prioritize and enter customer orders into the SAP system in an efficient and timely manner to meet customer requirements
  • Confirm availability of material with inventory planner. Coordinate the efficient movement of freight with the corporate logistics department to meet internal/external requirements
  • Investigate and resolve customer deductions; identifies and corrects contributing factors to avoid future deductions
  • Process all customer inquiries and coordinates answers to customers
  • Monitor product allocations together with Supply Chain Planner and BL Management at times of shortages
  • Recommend and execute corrective actions for problems encountered in shipping, billing and damaged or returned inventory
  • Communicate to the central logistics department internal and external supplier non-compliance issues for entry into the LMS -SCAR/CAR reporting system
  • Create and close customer complaints following the APRIL STAR process; communicate the result of the investigation to the customers in close cooperation with the sales manager
  • Develop strong working relationships with external customers
  • Credit and debit notes, Pricing block removal, Credit block removal , Customer Master Data entry/change requests


  • BA/BS degree and/or equivalent experience
  • Previous customer service experience (3-5 years) would be a plus.
  • Strong organizational, communication and time management skills; a proficient working knowledge of Lotus Notes, MS Office Products and SAP.
  • Proficiency in prioritizing customer orders and sound decision making when circumstances arise.



What we offer you:

  • Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
  • Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
  • Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.
  • Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning .


Diversity: LANXESS is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status or disability.

Join the LANXESS team!

Must include a resume.


Requisition ID:  3082

Pittsburgh, PA, US, 15275

Nearest Major Market: Pittsburgh

Job Segment: Customer Service Representative, ERP, Supply, SAP, Customer Service, Sales, Technology, Operations

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