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Head of Regional Managed Workplace Services

 

Who we are:
 

LANXESS is a leading specialty chemicals company with sales of EUR 6.1 billion in 2020 and about 14,200 employees in 33 countries. The core business of LANXESS is the development, manufacturing and marketing of chemical intermediates, additives, specialty chemicals and plastics.

LANXESS is listed in the leading sustainability indices Dow Jones Sustainability Index (DJSI World and Europe) and FTSE4Good. 

In the United States, LANXESS employs more than 2,000 people at 21 locations in 10 states.  

 
What we can offer you:
 
LANXESS is a young company with strong roots! We derive our strength from global presence, management excellence and most importantly our people! Our employees are the pillars of our success.
 
We offer exciting career opportunities regionally as well as internationally, educational assistance programs, competitive pay and benefits, language training programs, and many other personal and professional development programs that are a part of our vision and values that drive our ongoing success.

 

Job Highlights

  • Responsible for supporting and continually improving the day-to-day relationship between IT (both internal and managed service providers) and the end-users we support.
  • Ensures stable operations of the services delivered by the global User Experience team to under users in the North America region.
  • Works with site leaders within the region to inform, explain, and coordinate upcoming IT changes that will impact their sites or upcoming site changes that require IT involvement.
  • Understands and communicates IT KPIs relevant (and exception justifications) to IT leadership related to the User Experience team.
  • Works to continually improve those KPIs via problem management, continuous improvement initiatives, and sometimes direct involvement in individual requests that could miss SLA targets.
  • Participates as a project resource for projects within their responsibility area.
  • Works to ensure efficient and cost effective User Experience support by ensuring correct Resource Unit counts and eliminating unused/underutilized equipment from the landscape.

Requirements

  • Associate's Degree in Computer Science, Management Information Systems, or equivalent work experience is required.
  • 5-10 years of relevant work experience preferred.
  • Deep knowledge of ITIL concepts and best practices.
  • Experience working in diverse, multi-cultural, globally dispersed teams.
  • Proven understanding of ITIL standard processes (certification is a strong plus).
  • Previous experience with continuous improvement initiatives & project management required.
  • Fluency in English is a requirement. Fluency in German and/or Spanish is a plus.

 

What we offer you:

  • Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
  • Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
  • Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.
  • Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning .

 

Diversity: LANXESS is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status or disability.


Join the LANXESS team!


Must include a resume.

 

Requisition ID:  2178
Location: 

Pittsburgh, PA, US, 15275


Nearest Major Market: Pittsburgh

Job Segment: Information Systems, Regional Manager, Computer Science, Project Manager, User Experience, Technology, Management

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