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Title:  Customer Sevice Representative

Requisition ID:  1604

Thane, MH, IN, 400604

Business Unit / Group Function:  Rhein Chemie

Job Highlights

Please shortly describe the most important, appealing 5 to 8 tasks of this position:

  • Provide customer service _one point contact for all back end sales operations for the BU,
  • Co ordination between logistics,GBS,warehouse & Transport,CHA & other GF's .
  • Value added customer inputs for receiving queries,sending quotes & OTC management
  • Sales Co-ordinator and Administrative support to Business Unit, provide timely and effective administrative support to sales team / unit / department
  • Co-ordinating with logistics and finance team for import consignment
  • Follow up for payments, statutaory Forms from the customers
  • Sales data collection and reporting and updating customer and product master data from time to time
  • Communicating with intrnal colleagues from production, logistics to confirm the status of all customer as well as internal orders.. Also to handle customer complaints
  • Timely order processing so that orders can de despatched as per customer requirement
  • Draft sales documentations, proposals, reports and correspondance such as sales contracts and maintaned agreements
  • Make standard calculations to accurately compile and reprt statistics. Use data base or other computerised systems to maintain up-to-date records 


Please enter up to 8 requirements –with at least 4 ‚must-haves‘ which are vital to fill out the job right from the beginning:

  • Good Communication and coordination skill at all levels
  • Handling and solving customer queries
  • SAP working experience for 3-5 years
  • Computer literacy( PPT,Excel,Word)
  • Self initiator,Hands on experience in business letter writing
  • Understanding import/export process,documentation,international payment terms
  • Experience in handling documents related to finace audits, ISO, related to sales process
  • Sense of urgency & promot feedback to all relevant stake holders


Job Segment: Customer Service Representative, ERP, Warehouse, Sales Operations, Customer Service, Technology, Manufacturing, Sales

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