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Title:  Sr Analyst - Cloud Collab Serv - Email

Requisition ID:  3485
Location: 

Thane, MH, IN, 400604

Business Unit / Group Function:  Information Technology

 

If the chemistry is right, we can make a difference at LANXESS: speed up sports, make beverages last longer, add more color to leisure time and much more.
As a leading specialty chemicals group, we develop and produce chemical intermediates, additives, specialty chemicals and high-tech plastics. With around 14,900 employees. Be part of it!

 

Job Highlights

Here are the Important Job Highlights for the position-:

•Service Module Owner: Responsible to monitor provider’s performance for the Email (Exchange online) and Enterprise Mobility Services (Intune).
• Steering service provider to ensure services are operating as designed as agreed in SOW.
• Perform architectural review of technical solution presented by service provider.
• Maintain service stability and quality, Initiate remedial or improvement actions.
• Reviewing the operational reports, contractual commitments and consumption of Resource Units. Monitors compliance of the provider against Service Level agreements (SLA) and other KPIs.
• Ensure Service Management processes are followed. eg. Service Operations, Capacity Management(Availability), Configuration Management, Information Security Management, Complaint & Escalation Management.
• Collaborates with the service provider and vendor for problem resolution and workarounds.
• Support Business users for escalation and early resolution for urgent requests.
• Helping other Subject Matter Experts (SME) with information related to Services and processes. Chair Bridge calls for effective coordination, Root Cause Analysis. Initiate remedial or improvement actions.
• Support Service owner by providing upto date information to understand Service health and KPIs on service processes.

Requirements

Below attached are the mandates for the position-:

• Minimum 5 - 10 years of experience.
• Above 8 years of experience in Email, Client servicing, Service Delivery and Service Operations.
• Certified for ITIL (Mandatory)
• Email (Exchange Online):
• Good understanding of Exchange O365 Deployment and migration, Exchange O365 account administration\troubleshooting – user management.
• Exchange calendar/shared folder permissions and delegation, Migrations of Mail boxes, public folders, user profiles.
• Good understanding of Office apps /integration and addins.
• Troubleshoot and resolve issue in Hybrid environment eg. PST issue, Email restoration, AD sync, Group policy, M365 groups.
• M365 services Security, Governance, monitoring, administration skills to prevent service disruption and data loss.
• Implement and support security policies, such as archive and retention policy for mailboxes.
• Experience with supporting anti-spam filtering, logging and email tracking and transport rules.
• Perform scripting administration tasks and reporting using Power Shell.
• Migration tool - Query Exchange, Bittitan.

 

 

What we offer you

  • Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
  • Comprehensive Benefits: We provide a mixture of various benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care. 
  • Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.
  • Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning .


Diversity: For us, talent matters, we welcome everyone who commits to our values. We strongly believe that including diverse perspectives makes us more innovative and enhances our competitiveness. Therefore, we embrace the uniqueness of every single individual and are truly committed to supporting our people in developing their individual potential.


Join the LANXESS team!

 


Job Segment: Information Security, Cloud, Technology

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