Title:  Sr Analyst - Cloud Collab Serv-Ofc Suite

Job Highlights

• Responsible to monitor provider’s performance for the SharePoint 2016 (Azure IAAS), M365 -SPO, ODFB Platform services.
• Steering service provider to ensure services are operating as designed as agreed in SOW.
• Perform architectural review of technical solution presented by service provider.
• Maintain service stability and quality, Initiate remedial or improvement actions.
• Reviewing the operational reports, contractual commitments and consumption of Resource Units.
• Monitors compliance of the provider against Service Level agreements (SLA) and other KPIs
• Ensure Service Management processes are followed. eg. Service Operations, Capacity Management(Availability), Configuration Management, Information Security Management, Complaint & Escalation Management." 
• Collaborates with the service provider and vendor for problem resolution and workarounds.
• Support Business users for escallation and early resolution for urgent requests.
• Helping other Subject Matter Experts (SME) with information related to Services and processes.
• Chair Bridge calls for effective coordination, Root Cause Analysis. Initiate remedial or improvement actions.
• Support Service owner by providing upto date information to understand Service health and KPIs on service processes

Requirements

Responsible for managing global Office Suite SharePoint Platform.
This Include handling Day-to-day Service Delivery, Technical escalation, Operational Reports, Maintaining service stability and quality, Risk management and Governance. 
Domain experience and skills for using technology in the area of collaboration.
Exposure in Provider management, Service Delivery and Service Operations.

Responsible for managing Office Suite SharePoint Platform.

This Include Day-to-day Service Delivery for 16000 users, SharePoint 2010(OnPrem), SharePoint 2016 (Azure IaaS), M365 services like SPO, ODFB and Azure Platform.

Involvement in Designing and execution of below Transformation projects:-
SharePoint 2016 OnPrem to SP2016 Azure IAAS Cloud solution
M&A integration.
M365 - SPO/ODFB, Security, Monitoring, Reporting