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Sr Officer Executive Logistics Compaint Mgt

Requisition ID:  7132
Location: 

Thane, MH, IN, 400604

Business Unit / Group Function:  Global Procurement and Logistics
Work Arrangement:  Onsite
Level of Experience:  Executive

 

Requisition ID: [[7132]]
Location: [[Thane, Mumbai]]
Business Unit/Group Function: [[GF-GPL]]
 

If the chemistry is right, we can make a difference at LANXESS: speed up sports, make beverages last longer, add more color to leisure time and much more.
As a leading specialty chemicals group, we develop and produce chemical intermediates, additives, specialty chemicals and high-tech plastics. With more than 13,000 employees. Be part of it!

Sr Officer Executive Logistics Complaint Mgt

 

 

  • Complaint Handling: Execute day-to-day IQOS transport complaints in collaboration with responsible TM Operations teams in 8D format based on related feedback from internal transport partners and external departments (carriers).
  • Customer Complaint Resolution: Addressing customer and transport complaints in IQOS by logging, recording, and processing complaints effectively and corrective actions, ensuring that all necessary steps are taken in the software, tracking the status of the complaint and monitoring the process.
  • Stakeholder Collaboration: Collaborate with internal departments such as Logistics and Customer Service as well as external partners (e.g., brokers, carriers) to enable timely solutions and ensure compliance with company procedures.
  • Insurance Claims: Entering damage reports into the insurance program and enforcing recourse claims against the business units.
  • Record Maintenance: Assist in maintaining records of transport and customer complaints, collection of relevant information and documents.

Requirements

 

  • Work Experience: 3+ Years of experience.
  • Special Skills: Strong in Communication, Knowledge of SAP, Logistical Compliant Management

 

 

What we offer you

 

  • Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
  • Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
  • Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.
  • Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning.
  • Diversity: For us, talent matters, we welcome everyone who commits to our values. We strongly believe that including diverse perspectives makes us more innovative and enhances our competitiveness. Therefore, we embrace the uniqueness of every single individual and are truly committed to supporting our people in developing their individual potential.


Your contact person for questions is your recruiting team:

Papia Das 

 


Job Segment: Logistics, Supply Chain Manager, Supply Chain, Procurement, Operations, Customer Service

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