Customer Service Specialist

Job Highlights

Join LANXESS UK – A Global Leader in Specialty Chemicals

Are you passionate about building strong business relationships and delivering exceptional service? Do you thrive in a fast-paced, international environment? If so, we want you on our team!

At LANXESS, we’re shaping the future of chemicals and materials worldwide. As part of our European Shared Services Customer Function, you’ll play a key role in connecting with major global accounts and ensuring smooth, efficient order management for our valued business customers.

What You’ll Do

• Own and manage relationships with key global accounts – you’ll be the trusted point of contact for our customers.

• Handle order management from start to finish, ensuring accuracy and timely delivery.

• Collaborate with sales, logistics, and supply chain teams to resolve challenges and keep customers informed.

• Drive continuous improvement projects and support our digitalisation goals.

Experience and Skills

What We’re Looking For

• Fluent English (additional European languages highly desirable – German preferred)

• Experience in B2B customer service or order management (chemicals or manufacturing industry is a plus)

• Strong communication and interpersonal skills – you’ll work in a multicultural environment

• Ability to prioritise, work independently, and stay proactive under pressure

• A positive, enthusiastic attitude and a love for learning

Nice-to-Haves

• SAP or similar ERP experience

• Knowledge of supply chain, logistics, or international trade

• Advanced Microsoft Office skills

What to Expect

If your application is successful, you’ll first have a conversation with a member of our Talent team. Shortlisted candidates will then be invited to an on-site interview, where you'll meet the Hiring Manager and key team members. This is a great opportunity to gain insight into the role, our culture, and how we work.

We are proud to be an equal opportunity employer and value diversity and inclusion. We’re also happy to discuss reasonable adjustments to support your application.

Please Note: No agency approaches.

Recruitment is managed centrally by our Talent team. Any direct approaches to hiring managers will not be considered or eligible for fee payment.