Customer Service Specialist

Job Highlights

Customer Service Representative

Trafford Park

Full time, Temporary Contract- Minimum 12 months.

LANXESS UK is now recruiting a Customer Service Representative to join us at Trafford Park.

Are you a proactive, customer-focused professional? Do you thrive in fast-paced, international environments where no two days are the same? We’re looking for a dedicated Customer Service Representative to join our Customer Service team.

In this role, you'll manage relationships with key accounts, taking full ownership of customer interactions—from order entry and coordination to problem-solving and issue resolution. You’ll be the go-to person for ensuring smooth order fulfilment, resolving enquiries, and delivering a high-quality service that keeps our customers satisfied and loyal.

What You’ll Do:

• Build strong relationships with key customers and act as their primary point of contact

• Manage end-to-end order processing, from entry through to delivery

• Collaborate with internal teams like Sales, Planning, and Logistics to ensure on-time fulfilment

• Monitor order blocks, availability, and demand changes to support planning and customer commitments

• Troubleshoot issues proactively and follow up on customer complaints and product returns

• Maintain accurate customer and product data in SAP and support continuous process improvement

Requirements

What You’ll Bring:

• Experience in customer service within a manufacturing, supply chain, or logistics environment

• Working knowledge of SAP and MS Office

• English as a business language, an additional European languages a plus

• Strong organisational and communication skills, with a customer-first mindset

• A self-starter attitude with the ability to multitask and adapt in a multicultural setting

Why Join Us?

You’ll be part of a collaborative and supportive international team, with real ownership in your role and opportunities to grow. If you want to combine your language skills with your passion for customer service in a global environment—this is the job for you.

What to Expect

If your application is successful, you’ll first have a conversation with a member of our Talent team. Shortlisted candidates will then be invited to an on-site interview, where you'll meet the Hiring Manager and key team members. This is a great opportunity to gain insight into the role, our culture, and how we work.



We are proud to be an equal opportunity employer and value diversity and inclusion. We’re also happy to discuss reasonable adjustments to support your application.

Please Note: No agency approaches.

Recruitment is managed centrally by our Talent team. Any direct approaches to hiring managers will not be considered or eligible for fee payment.